Return Policy
7-day easy returns on all products
Return Process
1
Contact Us
Reach out to our support team within 7 days of delivery
2
Return Authorization
We'll provide you with a return authorization code
3
Ship Product
Pack the product securely and ship it back to us
4
Refund/Exchange
Receive refund or exchange within 7-10 business days
Return Eligibility
You can return products within 7 days of delivery if:
- Product is unused and in original packaging
- All accessories, manuals, and warranty cards are included
- Product has no physical damage or scratches
- Product was not damaged due to misuse
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or mishandling
- Products with missing accessories or parts
- Products without original packaging
- Customized or special order products
Refund Process
Once we receive your returned product, our quality team will inspect it within 2-3 business days.
- If approved, refund will be processed within 7-10 business days
- Refund will be credited to the original payment method
- For cash on delivery orders, refund will be via bank transfer
- Shipping charges are non-refundable (unless product is defective)
Exchange Policy
If you want to exchange a product for a different model or variant:
- Contact us within 7 days of delivery
- Exchange is subject to product availability
- Price difference (if any) must be paid before exchange
- Original shipping charges are non-refundable
Damaged/Defective Products
If you receive a damaged or defective product:
- Contact us immediately with photos/videos of the damage
- We will arrange for a free pickup and replacement
- Full refund including shipping charges will be processed
- No questions asked - your satisfaction is our priority
Contact Support
For return requests or queries, contact us at:
- Email: DjChallengerIndia@gmail.com
- Available: Monday - Saturday, 9 AM - 7 PM